Privacy Policy

1. Introduction

WetoVV ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Personal Information

When you register and use our services, we collect:

• Name and contact information (email, phone number)
• Account credentials
• Payment information (processed securely by our payment provider)
• Vehicle information (make, model, license plate)
• Location data (pickup and destination addresses)
• Company information (for service providers)

Usage Information

• Service requests and offers
• Transaction history
• Communications between users
• Reviews and ratings
• Device and browser information
• IP address and location data

3. How We Use Your Information

We use your information to:

• Provide and improve our platform services
• Connect clients with tow truck companies
• Process payments and transactions
• Send notifications about service requests and updates
• Verify user accounts and prevent fraud
• Provide customer support
• Analyze platform usage and improve user experience
• Comply with legal obligations

4. Information Sharing

We share your information with:

Service Providers

When you create a service request, relevant information (vehicle details, location, contact info) is shared with tow truck companies to enable them to provide services.

Payment Processors

Payment information is securely transmitted to our payment processing partners (e.g., Stripe) to process transactions.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security assessments
• Compliance with industry standards

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience and allow certain features to function properly.

Types of Cookies We Use

Cookie Duration

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period or until manually deleted

Managing Cookies

You have the right to accept or reject cookies. You can manage your cookie preferences through:

• Our cookie consent banner (appears on first visit)
• Your browser settings (instructions vary by browser)
• Third-party opt-out tools for analytics cookies

Please note: Disabling certain cookies may affect website functionality and your user experience. Essential cookies cannot be disabled as they are required for the platform to operate.

Third-Party Cookies

Some cookies are set by third-party services that appear on our pages, such as:

• Payment processors (Stripe) for secure transactions
• Map services for location features
• Analytics providers for usage insights

These third parties have their own privacy policies governing their use of cookies.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Objection: Object to certain data processing activities
• Data Portability: Request your data in a structured format

To exercise these rights, please contact us at support@wetovv.com

8. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. When you close your account, we will delete or anonymize your information unless retention is required by law.

9. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our platform and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:
Phone: +372 5600 3535
Email: support@wetovv.com